Reservation Enquiry

Frequently Asked Questions

Find out to the commonly asked questions about Voilà Hotel.
Voilà Hotel Bagatelle | Business Hotel in Mauritius

What is the local currency?

The local currency is the Mauritian Rupee (Rs). It is divided into cents ("sous").

How many people live in the country?

There are about 1.3 million citizens of Indian, African, Chinese, and European origin living in Mauritius.

What languages are spoken by the local population?

Mauritian Creole is the most spoken language. Most of the population also speaks French and English. Hindus speak Bhojpuri (Creole version of Hindi).

Is the political situation stable in the territory?

The country has a stable political and economic situation. It is a parliamentary democracy.

What is the time difference between Mauritius and the United Kingdom?

The time difference is 4 hours during Mauritian winter and 3 hours in summer.

Is there any French territory nearby?

Reunion Island is about half an hour by plane from Mauritius.

What is the minimum age to proceed to the check-in?

The minimum age requirement is 18 years old.

What is your cancellation policy?

To avoid the penalty of one night’s charge per room, reservations must be cancelled 24 hours prior to arrival

What is your deposit policy?

We do not require any deposit.

For online booking, full payment for accommodation is made upon Check in by either Visa, Master, Amex, or Cash (EUR)

Booking without credit card possible.

Full payment for accommodation is made upon Check In by either Visa, Master, Amex or Cash (EUR)

Is it necessary to show an identity card or passport at check-in?

Your ID or passport is required for check-in procedures.

Can children stay for free?

Children under two years old can stay for free in parents' room.

Do you apply additional charges for early check -in?

To enjoy early check-in, guests must pay 75% of the room rate.

Who can I contact regarding my invoice?

You can contact the hotel reception ( for any questions regarding your payments.

What are the methods of payment accepted by Voila Hotel?

You can pay by credit card, debit card or in cash (MUR,USD and EURO).

What time is check in / check out?

Check-in time is 2pm and check-out time is 12am.

Is it possible to smoke inside the hotel or on the premises?

It is not possible to smoke in the rooms and covered areas, but guests are free to smoke in designated outdoor smoking areas.

Is there Wi-Fi access in your hotel?

Complementary Wi-Fi access is available at Voila Hotel.

What are the different packages offered?

- Room only, Bed & Breakfast, Half Board and Full Board

Can we find an infirmary at the hotel?

Hotels are equipped with a first aid kit and will call a doctor upon guests’ request. Private Hospital located 5 minutes’ drive from the hotel.

How to organise excursions?

You can book excursions directly at the hotel reception.

Is there a currency exchange desk at the hotel?

Foreign currencies (EURO and USD) can be exchanged at the reception desk. All major credit cards are accepted (American Express, MasterCard & Visa).

Can I rent a car directly through the hotel?

For car rental, please contact Reception.

Is there a free shuttle to/from airport?

Voila Hotel does not offer a free shuttle service, but you can organise your travel needs with the hotel reception upon booking and on departure.

Is there a car park?

Voila Hotel offer free parking.

Is room service available?

Voila Hotel does not offer room service.

Do you provide hair dryer, iron and anti-mosquito device?

Yes, we provide a hairdryer and anti-mosquito device.

Ironing room

Laundry services are available upon request at extra charge.

Is it necessary to bring an electric socket adapter?

International plugs available in all guests’ rooms.

Do you cater for special diets?

Yes, upon guest’s request.

How long does it take to get from the airport to the hotel?

45 minutes

Are there any bus stops near the hotel?

About a 5 min walk from the hotel

How to travel around Mauritius?

There are several options: public bus, car and taxi.

Is the water safe to drink?

Tap water is considered drinkable but it is safer to drink bottled water.

Is it necessary to bring mosquito repellent?

Yes, it is advised to use a range of reliable repellents.

Are there any compulsory vaccinations needed?

A trip to Mauritius does not require any vaccinations.